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Terms and Conditions

Lot 51 / Terms and Conditions

Introduction

Welcome to our website. The www.lot-51.gr is the online store owned by SPILIOPOULOS & CO (VAT Number: 801060868, Dome: FAE ATHINON), which is based in Papadiamantopoulou 24Β,
Athens 115 28  Tel: 693 733 7066.

By visiting the website or using material from this website www.lot-51.gr, you accept the following terms. You are not allowed to use our website unless you accept the following terms.

The prices of products you see in www.lot-51.gr apply exclusively to online purchases from our online store www.lot-51.gr.

Personal Data

Our main priority is the protection of your personal data and their proper use. For this reason we would like to inform you that our company has fully complied with the new provisions of the General Data Protection Regulation (GDPR or GDPR) which comes into effect on 25 May 2018.

We must protect your privacy, inform you that, how and why we use your personal data, enable you to change or delete (all or part thereof), and to inform you responsibly if anything ever happens. For more information, please consult our privacy policy.

Items sold

The characteristics and other details of the products sold are available and the person concerned can be informed by following the search instructions listed on the website of the e-shop and then clicking on the name of the corresponding product. If you wish to be aware of some or all information about one or more products before purchasing, you can contact info@ lot-51.gr or by phone at 693 733 7066.

Ordering and drawing up a contract

The Customer’s proposal is sent exclusively via the Internet by completing and sending the relevant Order Form that exists in the online store. Confirmation of the receipt of the purchase proposal, which is automatically sent immediately after the order has been submitted, certifies that the Customer’s order has been received by our company. However, it does not constitute an acceptance of the proposal to purchase the Customer. The acceptance of the purchase proposal will be made only after the declaration of acceptance of the proposal, by our company, which will be sent by separate email confirming order and shipping confirmation. After sending an order confirmation and shipping confirmation from our company, both the Customer and our company are bound to purchase and sell the product respectively at the specific purchase price.

You should in any case keep in mind that:

  • The various offers shall be valid until stocks are exhausted.
  • The company, in the context of good faith, is not responsible and is not bound by electronic data entries made by error/error in shared experience and is entitled to correct them whenever it realizes their existence.
  • Please if you find that a product is offered at an unusually low or high price relative to its market value, before joining its order, contact info@lot-51.gr or by phone at 693 733 7066.

Product Availability

The Customer is informed of the products and their availability, through indications in the online store or communication with the online store. The company reserves the right not to accept a specific order and therefore not to prepare the sale, provided that the products are not available at the time of the order. In case the lack of availability concerns part of the products of the order, the remaining part of the order is executed normally, unless the Customer declares that he does not wish to perform the order in part, in which case the company must cancel the entire order. Any payments are returned to the Customer without delay, in the same way that the Customer chose to pay his order or in any way agreed with the Customer.

In case a product is not readily available after the final submission of the order, the company informs the Customer of the possible time of delivery. If the time does not satisfy the Customer, the order is cancelled and any payments are returned to the Customer without delay, in the same way that the Customer chose to pay his order or in any way agreed with the Customer.

Products that do not belong to the category “available” their availability depends on the availability of each supplier.

Prices of Products Sold

VAT is included in the prices listed in the relevant lists below each product. VAT at this time is 13% for coffee products and 24% for all others. However, for certain areas of Greece for which reduced VAT rates apply, the prices of the products are lower than those indicated, at the reduced rate. So if the Customer is registered in such a region, then after the posting the order is calculated the final amount (reduced) VAT. amount for the order.

Caution : The percentage of reduced TAX is valid only to wholesale or when issuing invoices.

These prices relate to the quantities available in our warehouse, while the www.lot-51.gr reserves the right to adjust prices.

Transport costs

The listed prices of the e-shop products do not include the shipping costs, which are borne by the Customer and are subsequently calculated in the order process, based on the Customer’s choice for the place of dispatch of the Products. The transport costs for shipping or cash on delivery payment options, is 4 euros. Any incorrect registration of shipping information by the Customer that results in incorrect calculation of shipping costs is not borne by the company, but by the Customer. For additional charges, shipping, delivery or mail, as well as any other expenses fee, the Customer shall be informed before the submission of his order.

For purchases worth more than 40€ transfer costs are free of charge.

Cancellation of an Order

For any cancellation of an order (total or partial) an e-mail should be sent to the info@lot-51.gr. This feature is offered to the Customer until the time he is informed by e-mail about the shipment of his order. After this point in time, no cancellation or change of order can be cancelled.

Order delivery

In order to receive the order, the Customer must demonstrate to the employee of the cooperating shipping agent, the confirmation of the order (order number), the notification of the shipment and an official identification document (ID card, passport, etc.). The Customer must check the products received, as with his signature confirms that he has received an appropriate receipt and from the receipt the risk goes to the Customer.

Delivery time

The delivery time of the products is determined on the order according to the availability of the products and their place of dispatch, which is confirmed by the acceptance of the order by the company. If the order concerns a product for which pre-order is required, shipping times may vary. Availability in any case refers to the product description on the website. Orders are usually shipped within 2-3 working days (depending on the existence and availability of the product), unless the Customer is in a remote area where the order is delivered within 3-4 days. The company in any case must deliver the products no later than thirty (30) days from the time of the sale, otherwise and in the absence of a written time extension agreement (e-mail), the Customer is entitled to unilaterally cancel the order in a written statement. Once the order is cancelled and the sale contract is terminated, the company must return, without delay, all the money paid by the Customer in full. For bulky or special orders or orders tailored to customer’s requirements, the delivery time of thirty (30) days does not apply and the delivery time is agreed on a case-by-case basis with the Customer in writing (e-mail).

Payment Methods

In order to facilitate and serve all those who wish to make purchases from our online store, www.lot-51.gr offers its Customers the following alternative payment methods:

  1. Credit card charge. The debit of your credit card is assumed by Viva Payments, thus ensuring the absolute security of your transaction and is done on the day of the process of shipping the products. The www.lot-51.gr has taken all necessary measures to secure transactions through your credit card.

For purchases worth more than 40€ transfer costs are free of charge.

Also in the www.lot-51.gr the Customer is given the opportunity to choose whether his payment will be made by issuing a retail receipt or invoice. An invoice is issued to professionals, if they choose and fill in the following information on order: Name, Tax Office, Tax Office and subject of activity.

Withdrawal – Product Refunds

In the event that the Customer is a natural person who buys products remotely from our online store exclusively for his private use and not in the context of his professional activity (consumer) has the right to return the products purchased, unpaid and unrequired to announce the reason why he wishes to return the products, within an exclusive period of fourteen (14) calendar days from the date on which he receives the products. In this case, only the direct cost of returning the products is charged.

Refunds are accepted only if the products returned are in the same situation in which the Customer received them, without them been unsealed or their packaging infringed, together with the relevant retail receipt.

It is recalled that under Article 3 l Law 2251/1994 there is no right of withdrawal, in relation, inter alia, to:

  • the supply of goods manufactured in accordance with consumer or clearly personalised specifications;
  • the supply of goods which may be altered or expire soon;
  • the supply of sealed goods which are not suitable for return, for reasons of health protection or for hygiene reasons, and which have been unsealed after delivery.

In order to avoid inconvenience, it is advisable for the Customer to check carefully at the time of delivery of his order, the condition of the products sold and the intact ness of their packaging, in order to detect any apparent defects (e.g. error of type, etc.).

In case you want to return the products you purchased through the www.lot-51.gr, the address to which the products to be sent for refund are: Papadiamantopoulou 24Β, Athina 115 28, with the retail receipt that accompanied them.

Liability for defects

Regardless of the Customer’s right to withdraw, the company is liable under the provisions of the Civil Code, where the product purchased by the Customer does not comply with the contract and in particular where it has a real defect or does not have the agreed Properties.

In the event of the company’s liability for a real defect or for lack of a agreed product status, the Customer is entitled to: (a) require, without his or her charge, to correct or replace the product with another, unless such (b) to request a reduction in the price or (c) to withdraw from the sales contract, unless it is a substantial actual defect. If customer chooses to correct or replace the product, the company must make a correction or replacement within a reasonable time.

The company will replace the products purchased by the Customer, in all cases in which, at the proven fault of the company, were delivered to the Customer other or substantially different from those ordered.

Responsibility

The company reserves and shall not be liable in any way for any temporary or permanent inability to provide services and for delays in the acceptance and execution of orders and delivery of the ordered products, on grounds which cannot be attributed to its fault, such as in cases of force majeure (strikes, earthquakes, fires, bad weather, etc.) or unforeseen situations or events, such as malfunctions of co-workers couriers, accidental deterioration or destruction of products prior to delivery to the user and after being given illegal interference by the counterparty or third party, malfunction of the internet payment processing provider (bank) or the host provider or internet service provider (ISP) or access provider or user terminal equipment, incorrect provision of information by the user and generally for any incident preventing the smooth fulfilment of its contractual obligations. The company’s liability is limited to its commitments by contract with the consumer and will make every effort to meet, within a reasonable period of time.

User Liability

The User agrees and undertakes to use this website, as well as the services, information and data of the e-shop, in accordance with the Law, good faith and good morals. The User agrees that he must provide true and accurate information in his transactions with the online store. The User assumes all responsibility for the use of his account in the online store by unauthorized persons and for any damage suffered by the company from this cause.

Online Dispute Resolution (ODR) Platform

On 15/02/2016, Directive 2013/11/EC, which provides for the possibility of electronic resolution of consumer disputes through the European Commission’s Online Dispute Resolution (ODR) platform, was incorporated into Greek legislation (with The CFC 70330/2015). It is an alternative dispute resolution mechanism through certified alternative dispute resolution (ADR) operators who undertake to reconcile consumer and supplier disputes online, quickly and at low (compared to the courts) costs. In this context, the European Alternative Dispute Resolution Body (http://ec.europa.eu/consumers/odr) is the hub for managing consumer requests for their sending to suppliers.

Where the consumer has any problem with a purchase made by the E-Shop and residing within the EU, he may use that website for an out-of-court settlement of the dispute.

It is worth noting that the contracting parties are able to withdraw from the proceedings at any stage and continue the whole procedure in the competent courts.

Consumers must contact the supplier before applying to the Alternative Dispute Resolution entity in order to resolve the dispute directly.